Insurance claim damage survey services

In international trade, a shipment is shipped from the seller's location to the buyer's location. Ocean peril and risks can be caused the accident for crew, vessel and cargo carrying, the ship's structure and quality of goods to be damaged and / or the lack of weight (shortage). Therefore, it is always necessary to customers request AIM Control (AIM Group®)  insurance claim survey damage job in order to determine the quality of the damaged shipments and the volume of deficiencies, to investigate of ship's incident.

Once the vessel and shipment are damaged, inconsistencies arise, First the buyer will dispute with the seller, followed by a dispute with the cargo insurance company, the shipping company (Carrier), Logistics & Forwarders, P&I Clubs, Ports. . .If claim and negotiations fails, the dispute will continue to adjusters and lawyers with international commercial court.

AIM Control's Certification of damage survey report is evidence of settlement and negotiation, as well as disputes and compensation of legal value to the parties involved and the whole of international commercial court all over the world.

• Investigation on the cause of loss

• The actual quantity and estimated dollar amount of the loss

• Provide any report you can get, such as damage report.

• An On Site Survey Check List and survey photos must provide to our attention within 24 hours of survey.

The following the main insurance claim damage survey services and certification are necessarily carried out by AIM Control's independent surveyors

Parties involved

In this section, the insurance claim damage survey actions are mentioned all companies involved in this claim, what exactly is their involvement (manufacturers, shippers, forwarding agents, carriers, stevedores, consignee, final receivers, traders, . . ) and what exactly is their contractual relation with the other parties (for instance: stevedores appointed by the receivers).

Ship & Goods offered for the claim damage cargo survey

• Checking to Bill of Lading No. or CMR No.,

• Goods (Type, No. of Packages),

• Quantity, Weight (Gross, Net).

• Packing: Full, detailed description of the goods and their complete packing, plus the securing of this packing

• Comments

Circumstances

• Checking to circumstances: In this section, the damage cargo survey is consisted the circumstances preceding this claim and which eventually gave rise to this claim, and survey.

• Who bought which cargo from whom?

• How was it transported?

• Where and when was it loaded and discharged?

• When was a survey arrangement

• Where and by whom?

Accident & incident

• Checking to Master's statement (sea protect).

• Loading stowage & document

• Voyage & Weather (navigation facsimiles at sea)

• Crew & operation

• Ship's seaworthiness

• Weather (navigation facsimiles at sea)

• Discharging handling and document

• Stevedore and Authority of Port 

• Delay & Demurrage

• Charter Party and Chartering

• Pilot and Government

• Others

Details about the insurance claim damage survey services for cargo or goods

• Checking to details about the cargo that was really presented / still available for survey (as sometimes part of the cargo is no longer available for survey)

• Storage conditions of the cargo offered for damage cargo survey

• Full, detailed description of the exact complaints of the claimant and the introduced claim, as much as possible supported by claim letters and other supporting evidence When was a survey arrangement

Aspect of the damage

• Aspect of the damage: types of damages that were noticed during the damage cargo survey (wet damage, physical/mechanical damage, contact/contamination with a foreign substance, disorders or diseases, quality defects, etc.).

• A detailed description of what noticed on the packing (if any) and on the goods itself.

• For each of these types of damages, also refer to the degree of this damage, being minor/slight, moderate, up to considerable/severe/heavy.

• The above information to be supported by sufficient, clear, digital (if possible) pictures of each type of damage, as well showing the condition of the packing (pallets, boxes, etc.) as the condition of the goods itself.

• The aspect of the damage to be jointly agreed upon between all parties present at time of the damage cargo survey.

Nature of the damage

• If the damage has been sustained through contact with some foreign substance or a liquid, it is very important to determine the exact nature of this offending substance or liquid. If necessary joint sealed samples have to be taken and kept available for analysis by an independent laboratory.

• If wet damage (or corrosion) is involved, it is very important to establish if this damage was caused by fresh or salt sea-water. Therefore always silver nitrate tests have to be carried out in case this is practically possible.

• When for wet damage, the silver nitrate test gives a positive reaction indicating contact with chlorides, joint, sealed samples should be taken and kept available for analysis by an independent laboratory to establish if this is brackish, salt or really sea-water.

• Analysis of samples should only be done after approval from client.  

• The nature of the damage to be jointly agreed upon between all parties present at the aspect of the damage has to be jointly agreed upon between all parties present at time of survey.

Extent of the damage

• Extent of the damage: In this section, the results of cargo damage survey exposed a clear and detailed overview of the total extent of the damage, per type of damage. This means that, whenever a claimant is for instance claiming wet and physical damage, the extent of the damage related to both types of damages should be separately established, calculated and reported.

• Based on the above detailed overview of the exact number of affected units, the specific type of damage and the degree of damage, a loss or depreciation should be agreed upon jointly with all parties present at the time of survey. This depreciation should be clearly stated per type and per degree of damage.

• The results of cargo damage survey report also exposed to clearly explain / justify the exact reason why a specific level of depreciation or loss was granted, taking into account the obligation of all parties involved to mitigate the loss.

• The results of cargo damage survey report also exposed to clearly confirm that the above deprecations, losses, and/or extra costs, reconditioning costs, etc., were fair and reasonable, in line with his personal findings at time of survey, and fully agreed upon between all parties present at time of survey.

• Or extent of the damage will be sent to client for their decision

Cause of the damage

• Any information related to the cause of the damage should only be referred to in this separate section, which is to be considered as confidential and only for use of client and their own principals.

• The aspect, nature and extent of the damage, should, as far as possible, be jointly agreed upon between all parties resent at time of survey (which is in fact the purpose of a joint survey), but not the cause of the damage. All surveyor’s considerations and the available information, documents, about the cause and circumstances of the damage, should only be reported to client and should never be disclosed to any of the opposing parties, unless us has received explicit confirmation of client that we are allowed to do this.

• It is obvious that, for each different type of damage, a specific cause of damage should be stated.

List of enclosures

• Picture: All pictures should be clearly numbered as to avoid any confusion; each picture will clearly stated when and where it was taken and what it.

• Document: Bill of Lading, Packing List, Commercial Invoice, Claim Letter/Complaint, Letters of Protest, Letter of Invitation for Survey, Invoices re – extra costs, Written Confirmation, about agreed Extent of Damage, Out-Turn Report of The Port, . . .

Details about the P&I claim damage vessel survey services

• Checking to details about the ship's

• Hull and machinery

• Full, equipment and devices

• Crew and assets

Aspect of the damage

• Types of damages

• Types of losses

• A detailed description

• Others.

Nature of the damage

• Occurring

• Action

• .Consequence

Extent of the damage

• Extent of the damages

• Extent of losses

• Further loss and damage arising.

Cause of the damage

• Information related.

• The aspect, nature and extent of the damage.

• Actual results of survey

• Experience and witness

List of enclosures

• Picture: All pictures should be clearly numbered as to avoid any confusion; each picture will clearly stated when and where it was taken and what it.

• Document: Claim Letter/Complaint, Letters of Protest, Letter of Invitation for Survey, Invoices re – extra costs, Written Confirmation, about agreed Extent of Damage, Out-Turn Report, Sea protect, Cargo stowage, Weather facsimiles, Insurance policy, Charter party.  . .

To send you our fees of an insurance claim damage survey, we would like to know something

• Place of inspection? (Ex: address, Port? Local?)

• Kind of cargo?

• Vessel and agent

• Quantity/ weight as per B/L? in bags or in bulk? loaded into Container or in Vessel/ship’s holds?

• The initial claim from buyer/consignee or second party

• The document of shipment (PACKING LIST, B/L)

• Name of consignee/buyer, Master of vessel, owner of consignment or Claim Person / Claimant or the personnel to arrange the inspection ASAP.

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